REQUIRED DOCUMENTS

– Before picking up the rental car, make sure you have the necessary documents. We usually ask for a valid category B driver's license, notice or passport. Therefore, it is advisable to check in advance all your documents that are currently valid.

CAN I PAY WITHOUT A CREDIT CARD?

– We accept all payment methods provided by law, Visa, MasterCard, American Express, Diners Club, Discover, JCB, CUP, etc. It is possible to rent a car without a credit card. Credit card can only be requested in exceptional cases. The card used for payment must be in the name of a driver. Must be presented and valid at time of vehicle pickup. The amount that will be charged to your card includes the price of the rental, as well as all additional taxes and extra expenses.

MINIMUM AND MAXIMUM AGE OF THE DRIVER

– The minimum age to drive a car is 23 years with a minimum of 3 years driving experience, while the maximum age is 65 years. Younger drivers may be subject to additional charges or restrictions. 

MILEAGE AND FUEL

– “We usually offer a full tank of fuel. The exact amount of fuel present at the time of collection will be noted in the contract and the car must be filled with exactly the same amount of fuel present at the time of collection."

CAR INSURANCE

**ADDITIONAL VEHICLE ASSISTANCE AVAILABLE FOR YOUR PEACE OF MIND**

We are pleased to inform you that all our cars offered for hire are already covered by full road accident insurance. However, we understand that peace of mind during your travels is of the utmost importance.

To guarantee you even greater protection, we offer you the possibility to book additional insurance directly from our website. These additional insurance options are designed to cover additional situations and give you more extensive coverage.

**Additional insurance options available:**

1. **Third Party Damage Insurance:** Provides additional coverage for damage caused to third parties including vehicles and property.

2. **Theft and Fire Insurance:** protects you against any loss due to theft or fire damage to your vehicle.

3. **Personal Injury Insurance:** Coverage for any medical expenses and personal losses in the event of a road accident.

4. **Insurance of deductible reduction:** Reduce your financial liability in the event of damage to your rental vehicle.

**How ​​to book additional insurance:**

During the booking process on our website, you will have the opportunity to select and add the additional insurance that best suits your needs. Each option is clearly explained, allowing you to make informed decisions about your insurance coverage.

Your safety is our priority, and we're here to make sure every aspect of your rental experience is safe and worry-free. For more information about our insurance options or for assistance during the booking process, please do not hesitate to contact our dedicated customer service team.

Choose peace of mind with our additional insurance options and enjoy your trip safely, knowing you are fully protected.

WHAT INSURANCE IS INCLUDED IN THE RENTAL?

– The rental price usually includes civil liability insurance (CDW) and theft insurance (TP). However, it is advisable to carefully check the details of the included insurance and consider whether you need to buy additional cover.

CAN I ADD AN EXTRA DRIVER?

– Yes, it is possible to add an additional driver to the rental contract. However, an additional fee may apply for each additional driver "All additional drivers must comply with contract rules".

RETURN OF SECURITY DEPOSIT AND INVOICE

– It may take up to 1-3 days for the release to reflect on your credit/debit card account, depending on the banking institution. Invoices are generated by email within 1-3 days of returning the car.

DAMAGES POLICY and ADDITIONAL COSTS

– Our vehicles are inspected for damage after each return. If damage is detected, you will be notified within 2-7 business days by email or post. If you have purchased an additional damage waiver, we will apply it to the total repair costs.

– Additional costs

– Supplement for refueling

– Excess mileage
If you have exceeded the kilometer limit for your rental, you will be charged a standard rate for each additional kilometer

– Traffic violations and taxes
For all traffic violations, such as illegal parking or excessive speed, separate administrative fees will be charged.

– Car wash if the car is very dirty.

CAN I CROSS THE BORDER WITH A RENTAL CAR?

– It is possible to cross the border only with the written permission of our company, with the exact indication of the place where the car will move. Border crossing outside MD is not allowed

WHAT TO DO IN CASE OF AN ACCIDENT?

– Contact the police at 112, contact the assistance number indicated in the contact section.

– In the event of an accident, it is important to follow some basic steps to ensure your safety and that of others involved. Here's what to do:

– Stay calm: Try to stay calm and keep a clear head. Take deep breaths to calm yourself down.

– Make sure no one is seriously injured: immediately check the condition of everyone involved in the accident. If someone is seriously injured, call the emergency number immediately (112 in Europe, 911 in the United States or the local emergency number in your country).

– Secure the area: if possible, move affected vehicles off the road to avoid further accidents. Turn on the emergency lights to signal the presence of the accident.

– Call the authorities: contact the police or local authorities to report the incident. Provide them with all the necessary information, including details of the location and conditions of those involved.

– Information Exchange: Exchange information with other people involved, including names, addresses, phone numbers, insurance numbers and vehicle details. If there are witnesses, try to get their contact details as well.

– Photographs: If possible, photograph the scene of the accident, the damage to the vehicles and any road signs. These photos can be useful in case of disputes or insurance claims.

– Don't admit fault: even if you feel responsible for the accident, avoid admitting fault. Let the authorities and insurance companies handle the liability determination.

– Report the accident: Inform the insurance company about the accident as soon as possible. Provide them with all the necessary information and follow the procedure outlined in your policy.

– Get medical attention: Even if you don't seem seriously injured, get medical attention. Some symptoms may appear only after a while.

– Track events: note the details of the incident, including times, locations and circumstances. This information may be useful in the event of legal or insurance disputes.

– Remember that it is essential to obey the local traffic laws and regulations of the place where the accident occurs.

WINTER TIRES

In Moldova, in general, between November 15 and April 15, there is an obligation to have the car equipped with winter tires.